The Lessons Learned are usually realized inside companies, but is often limited to an observation without further analysis. The Lessons learned, formulated at the close of any practice, asks to look towards the past but also to foresee future actions to enhance the incoming practice. This is why it deserves to be leveraged and transmitted.
CONSULTING
Lessons Learned
Give value to your lessons learned and use it to create good practices
Challenges
1
Make the most of internal knowledge, the true wealth of the company
2
Ensure the transmission of experiences
3
Avoid repeating past mistakes
4
Improve product reactivity and quality
5
Stimulate innovation
6
Manage company’s internal knowledge and know-how
Our Method :
A 6-step operational lessons learned management system:
What is the purpose of lessons learned?
Define an objective in relation to a strategy
What is the primary practice that the lessons learned must emerge from?
Identify the practices that were used at the origins of the lessons that were learned
Who is concerned?
Identify the practitioners and the recipients
Who does what, when, and who verifies this work?
Create a reasonable and ambitious process that covers the entire cycle!
How to make the most of the lessons that are learned?
Construct a knowledge repository that’s fed by the stream of information
How to deploy this strategy?
Drive a change in practices and learning
Benefits
Drive a change in practices and learning
1
Accelerate problem resolution by reusing past lessons
2
Highlight the best practices
3
Accelerate the training of new entrants
4
Make the users participate in the continuous improvement of their standards and processes
Enhancing Technical Expertise
Enhancing Technical Expertise: Technical Expertise Management
Valuing Technical Expertise: Technical Expertise Management, Technical Knowledge Management and Valuation