Expert Departure
Facing the urgency of an Expert’s departure
Facing the urgency of an Expert’s departure
To those who succeed the experts, it is a question of transmitting part of the knowledge and experience that make up the company’s memory, culture or genius. Supporting the transmission of expert knowledge is an effective management tool to ensure the continuity of services and tasks that the expert performs for the company. We consider our approaches to be rewarding for both the departing experts and for the trainers of the “experts of tomorrow”.
As a result of these experiences, Bassetti consultants have developed methods to enhance the knowledge of experts. This method makes it possible to organize the departure of an expert in three phases:
Know how to anticipate the retirement of strategic positions that possess rare knowledge
Ensure a successful transition of knowledge: Encourage senior experts and junior experts to work together
Take advantage of and distribute key knowledge
Prioritize transitional actions as one of the most critical missions
Recruit and train future experts at their workstations
Conduct interviews and collect information
Collect and analyze information
Focus on the critical elements that are to be transmitted
Capitalize on the know-how
Provide tools to better disseminate knowledge: database, focused synthesis, choice history, good practice reference framework, and Lessons Learned, etc.
Integrate the replacement