White Paper - Quality

The Problem-Solving Approach for Quality: From Correction to Prevention

Discover how to move beyond simple troubleshooting to a total quality approach that prevents deviations before they occur.

ISO 9001: The Global Standard for Excellence

ISO 9001 provides the essential framework for organizations aiming to consistently meet customer requirements through continuous improvement.

By implementing state-of-the-art specifications and best practices, industries can break down trade barriers and enhance operational effectiveness.

The Business Value of Quality

Quality management is not just a regulatory requirement; it is a major driver of market performance.

  • Market Advantage: 85% of companies implementing supplier tracking see improved perception and increased product demand.
  • Competence Premium: Certified companies are often perceived as more competent, allowing them to charge a 7% premium on average.
  • Process Efficiency: Moving from individual memory to collective memory ensures that technical assets are operational for all users.

Proven Problem-Solving Tools and Methodologies

A Structured 3-Step Approach

To achieve sustainable results, TEEXMA for Quality supports a rigorous process:

  1. Centralize Quality Events: Capture non-conformities from audits, quality controls, customer complaints (CRM), and production incidents (ERP).
  2. Research Root Causes: Utilize proven methodologies like 8D, DMAIC, and QRQC to move past superficial symptoms.
  3. Manage Action Plans: Deploy curative, corrective, and preventive measures with clear objectives, deadlines, and responsibilities.

Essential Quality Toolset

  • Ishikawa Diagram (5Ms): Analyze gaps across Materials, Machinery, Methods, Manpower, and Environment.
  • 5 Whys: Interrogate “the cause of the cause” until the true root is found.
  • Pareto & Eisenhower: Prioritize the 20% of causes that create 80% of effects, distinguishing between what is truly important versus merely urgent.
  • Six Sigma: Reduce process variability to move toward “zero defects” based on reliable indicators and customer feedback.

FAQ: Implementing a Culture of Prevention

How do we avoid repeating past mistakes?

Through Troubleshooting and Feedback Loops. By centralizing Situational Knowledge, TEEXMA for Quality allows agents to make decisions based on previous successes or failures.

It represents the balance between Performance, Cost, and Time. A total quality approach ensures that equilateral balance, preventing high performance from becoming too expensive or quick work from leading to poor quality.

 Implement Supplier Quality Assurance (SQA). By evaluating and monitoring the worst-performing suppliers, you can anticipate risks and qualifying their production processes.

TEEXMA: One Technology, Multiple Quality Solutions

Developed by BASSETTI Group, TEEXMA for Quality is an industry-pioneer platform designed to capitalize on technical data within a collaborative environment.

Drive Industrial Excellence with TEEXMA:

  • Digital Thread: Ensures technical and documentary continuity across the entire product lifecycle, from design to end-of-life.
  • Automated Audits: Use structured templates to calculate audit scores instantly and automate the tracking of deviations.
  • Real-Time Control: Centralize inspection results and receive alerts for non-conformities, aiding the statistical analysis needed for control cards.

By integrating all stakeholders and leveraging a centralized repository, TEEXMA for Quality transforms quality from a field practice into a strategic investment, allowing your organization to “do better the first time.” 

Download the whitepaper

The information you provide will be used to process your request.

Ready to create the TEEXMA tailored to your needs?

Get in touch with our experts to create a custom solution that meets your challenges

Request a demo
Contact an expert