First Name *

Last Name *

Company Name*

Can you remind us of the context in which the project was set up? *

What were the stakes, the ROI of this project? *

Why did you choose TEEXMA^® and BASSETTI? *

What are your uses for TEEXMA^® today? *

TEEXMA^® Application

What is your overall level of satisfaction with the use of TEEXMA^®? (1 = Not Satisfied / 10 = Very Satisfied) *
—Veuillez choisir une option—12345678910

Satisfaction with the features used in TEEXMA^®? (1 = Not Satisfied / 10 = Very Satisfied) *
—Veuillez choisir une option—12345678910
What features do you like about TEEXMA^®? *

What features are missing or limited in TEEXMA^®? *

How satisfied are you with the performance of TEEXMA^®? (1 = Not Satisfied / 10 = Very Satisfied) *
—Veuillez choisir une option—12345678910
How satisfied are you with the performance of TEEXMA^®? *

How satisfied are you with the ergonomics of TEEXMA^®? (1 = Not Satisfied / 10 = Very Satisfied) *
—Veuillez choisir une option—12345678910
What are the desired improvements in terms of ergonomics? *

Have you made any changes to TEEXMA^® this year? If "Yes", which ones? *

How would you evaluate the organization around evolutionary addition? *
YesNo
Can you comment on your answer? *

What would be the needs not addressed by the current platform? *

Do you plan to address new needs with TEEXMA^® ?
YesNo
If not, why not? If "Yes", which ones?

How would you rate your satisfaction with your last migration? * (1 = Not Satisfied / 10 = Very Satisfied)
—Veuillez choisir une option—12345678910
Are you satisfied with the migration process in place? *
YesNo
Can you comment on your answer? *

IT

What are the quality problems encountered and/or improvements expected? *

Are you satisfied with the organization around deliveries and the quality of delivery? *
YesNo
If "No," why?

Are you interested in further training? If "Yes", which ones?

What features do you like? *

What features are missing and/or limited? *

Project Phase

What was your level of satisfaction with the BASSETTI service in the project phase? * (1 = Not Satisfied / 10 = Very Satisfied)
—Veuillez choisir une option—12345678910
What were the strong points of the "BASSETTI approach"? *

What were the weak points of the "BASSETTI approach"? *

Operation Phase

What was your level of satisfaction with the BASSETTI service during the exploitation phase (= once the project is in production)? * (1 = Not satisfied / 10 = Very satisfied)
—Veuillez choisir une option—12345678910
What were the weak points of this exploitation phase? *

What were the strong points of this operational phase? *

How would you rate your level of satisfaction with the BASSETTI Support service? * (1 = Not Satisfied / 10 = Very Satisfied)
—Veuillez choisir une option—12345678910
Why? *

Do you use the GLPI (ticketing tool proposed by BASSETTI)? *
YesNo
If "Yes", how often?

To Conclude

In general, would you be willing to recommend BASSETTI and TEEXMA^® ?
YesNo
Do you have any comments?

Would you agree to write a short testimonial that can be published on our website or shared with our prospects? *
YesNo
Would you agree to endorse us at an event we would organize (e.g. Webinar, Seminar, Conference)? *
YesNo

Thank you for your responses and for your time.

We would like to inform you that the data in this form may be used by our services to respond to your request.

By checking this box, you agree that the data entered in this form will be used by our services to offer you new services or to inform you of possible webinars related to your request.

* Mandatory fields